Forums/Knowledge Base/Notifications / Push

I am not Getting Notifications?!?!

TextNow Support
posted this on November 09, 2011 11:35 PM

iOS 3 - 4

To turn on your notifications -- Go to device settings > notifications > TextNow > turn all switches for Badge, Alert, and sound to ON

 

iOS 5

In iOS5 the notification system appears different then in the below video, but most of the steps are the same.

First you select the Settings App, then Notifications, find TextNow in the list. Here you will still see settings for Showing notifications, badges and sounds.

They are set by toggling the switches to ON for Notification Center, Badge App Icon, and Sounds.

*Please also ensure you have set an Alert Style which will display a visual indication of the push message

 

 

 

If you need more assistance please see the video below:

To fix your inability to get a notification please see our video:

However, if your device is unlocked or jailbroken you will not be able to get notifications as they will be blocked by apple.

No Luck? Try a Push Test

  1. Please do a Push Test by downloading - click here and perform the test and report to us the results. Should be pressing the "Timed Push Test" NOT "Local Push Test"
  2. Push Test = Successful - If this is the case, have you recently upgraded or changed your device or restored the iOS? Push may break sometimes due to this.  Uninstall and re-install the application.
    Push Test = Failed - If this is the case, you will need to contact Apple Care to get it fixed
  3. Still no luck? Please "Submit a request" above - Include device type/OS version + further details.
 
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