Forums/Knowledge Base/Harassment / Abuse

User Information - Harassment

TextNow Support
posted this on November 10, 2011 12:01 AM

We think in cases of abuse and harassment, it would be beneficial for you to get law enforcement involved.

To release any kind of user information on our end, we require an official police subpoena.

Please know that if you are being harassed by someone you can send a message #STOP to block the user from contacting you. This works from standard issue cellular numbers, and TextNow numbers. 

For more information on this please see: 

http://support.enflick.com/entries/20288332-how-to-block-messages-users-from-contacting-you-use-the-stop-method

We apologize for any inconvenience this may have caused you.

 

On this Help Desk you must register an account before you can submit a ticket: 

http://support.enflick.com/registration

Once registered you may submit a ticket from the "Submit a Request" link located at the top of the page:

http://support.enflick.com/requests/new

If you feel a ticket is required, please be sure to include the following:

  1. The number you are being contacted on
  2. The number which is contacting you
  3. The times and dates of the messages
 
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